Welcome to Jana

In an increasingly competitive environment companies make every effort to provide the best possible service in order to win new customers, to serve existing ones, and to establish long term customer loyalty. The call center is the “face of the enterprise” to its customers; it is the focal point of communications responsible for sales, marketing, service or requests for general information. This is because customers are more demanding than ever, expect a high level of service and require choices in how they communicate in business.

To meet customer demands companies invest heavily to keep pace with technology and compete to offer the best service. The pressure is always on to reduce operational costs and increase customer satisfaction and retention, all the while complying with company policies and regulatory mandates.

In light of all this outsourcing is proving to be an increasingly popular option. Outsourcing means that some or all of the call center operations and functions are managed by a third-party which must be an experienced organization with cutting-edge technology, comprehensive services and unmatched talent.

JANA is a leading call center outsourcer and consultancy firm located in Lebanon. We help our clients to dramatically improve the performance of their customer service and support operations. With our high-value business services ranging from sales and marketing, customer care and technical support, JANA is fully committed to helping its clients to reduce operational costs and risks, improve service quality, and increase customer satisfaction and retention. We believe that outsourcing should not be at the expense of our clients' productivity, performance, quality of service and customer loyalty.

JANA conducts a vendor-neutral, full service call center consulting practice to offer expert advice and recommendations based solely on your goals, your needs, the best industry practices, and its extensive call center expertise. Our consulting experience provides practical, cost effective innovative change, insights and knowledge to help you organize and maintain an effective optimal model for your business growth.

JANA's staff are the most important component of its business; to better serve our clients we are constantly enhancing our staffs’ productivity, performance, experience and innovation by providing them with all the necessary focused-training and retention programs. This means we have highly motivated, target-oriented skilled teams who insure stable and reliable daily operations. At JANA the learning experience never ends because we are convinced that no matter how good we are, we still can be better.

JANA is continuously improving our methods to comply with international standards of quality, security, privacy, and service management that protect the interests of our customers and clients and meet their changing business requirements.

JANA has best in class technology that provides superior functionality, reliability and security. Our IT and telecom infrastructure has been designed to be fully redundant and having high speed reliable voice and data networks. All this ensures that our services are consistently available for diverse operations, and can be scaled-up as rapidly as per the client’s requirements.

Reduce your costs, improve your quality! This is what JANA means for you.